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- 2012027428 contributor B12458937.
- 2012027428 date "2012".
- 2012027428 description "Includes bibliographical references (pages 149-151) and index.".
- 2012027428 extent "vii, 155 pages :".
- 2012027428 identifier "9783110268973".
- 2012027428 isPartOf "Praxiswissen, 2193-0198".
- 2012027428 issued "2012".
- 2012027428 language "ger".
- 2012027428 subject "025.5 23".
- 2012027428 subject "Public services (Libraries)".
- 2012027428 subject "Z711 .B86 2012".
- 2012027428 title "Erfolgreiche Kommunikation mit Kunden in der Bibliothek / Christiane Brockerhoff.".
- 2012027428 type "text".