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- 2012029092 contributor B12460886.
- 2012029092 created "c2013.".
- 2012029092 date "2013".
- 2012029092 date "c2013.".
- 2012029092 dateCopyrighted "c2013.".
- 2012029092 description "Includes bibliographical references (p. 343-372) and index.".
- 2012029092 extent "xxx, 387 p. :".
- 2012029092 identifier "1466626496 (hbk.)".
- 2012029092 identifier "1466626801 (ebook)".
- 2012029092 identifier "1466627115 (print & perpetual access)".
- 2012029092 identifier "9781466626492 (hbk.)".
- 2012029092 identifier "9781466626805 (ebook)".
- 2012029092 identifier "9781466627116 (print & perpetual access)".
- 2012029092 issued "2013".
- 2012029092 issued "c2013.".
- 2012029092 language "eng".
- 2012029092 publisher "Hershey, PA : Business Science Reference,".
- 2012029092 subject "658.4/038011 23".
- 2012029092 subject "Customer services.".
- 2012029092 subject "HD9980.5 .I524 2013".
- 2012029092 subject "Human services Information technology.".
- 2012029092 subject "Management information systems.".
- 2012029092 subject "Service industries Information technology.".
- 2012029092 title "Implementation and integration of information systems in the service sector / John Wang, [ editor].".
- 2012029092 type "text".