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- 2012039696 contributor B12472814.
- 2012039696 contributor B12472815.
- 2012039696 created "c2013.".
- 2012039696 date "2013".
- 2012039696 date "c2013.".
- 2012039696 dateCopyrighted "c2013.".
- 2012039696 description "Building market share -- Factors affecting patient satisfaction -- Building the service team -- Conducting a baseline service assessment -- Strategy for service management -- Defining service protocols -- Patient-pleasing techniques -- Tracking and accountability -- Momentum strategies.".
- 2012039696 description "Includes bibliographical references and index.".
- 2012039696 extent "vii, 149 p. :b ill. ;".
- 2012039696 identifier "9781568294292".
- 2012039696 issued "2013".
- 2012039696 issued "c2013.".
- 2012039696 language "eng".
- 2012039696 publisher "Englewood, CO : Medical Group Management Association,".
- 2012039696 subject "610.68/4 23".
- 2012039696 subject "Attitude of Health Personnel.".
- 2012039696 subject "Marketing of Health Services methods.".
- 2012039696 subject "Patient Satisfaction.".
- 2012039696 subject "Practice Management standards.".
- 2012039696 subject "R727 .S85 2013".
- 2012039696 subject "W 85.2".
- 2012039696 tableOfContents "Building market share -- Factors affecting patient satisfaction -- Building the service team -- Conducting a baseline service assessment -- Strategy for service management -- Defining service protocols -- Patient-pleasing techniques -- Tracking and accountability -- Momentum strategies.".
- 2012039696 title "Star-studded service : six steps to winning patient satisfaction / Kevin W. Sullivan and the Service Quality Team at SullivanLuallin Group.".
- 2012039696 type "text".