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- 2012045520 contributor B12479206.
- 2012045520 date "2013".
- 2012045520 description "About this book -- A short course in human relations -- A quick guide to the seven classically difficult types : or how to sound like -- An expert in the time it takes to drink a cup of coffee -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaints : we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- Dealing with conflict: 10 steps to cooling it -- And, finally, finally-- -- References -- Further reading.".
- 2012045520 description "Includes bibliographical references (page [147]) (page [149]).".
- 2012045520 extent "xiv, 146 pages ;".
- 2012045520 identifier "9780749466947".
- 2012045520 issued "2013".
- 2012045520 language "eng".
- 2012045520 subject "650.1/3 23".
- 2012045520 subject "HF5548.8 .L493 2013".
- 2012045520 subject "Interpersonal conflict.".
- 2012045520 subject "Problem employees.".
- 2012045520 subject "Psychology, Industrial.".
- 2012045520 tableOfContents "About this book -- A short course in human relations -- A quick guide to the seven classically difficult types : or how to sound like -- An expert in the time it takes to drink a cup of coffee -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip: a bush fire you can do without -- The customer is always right : really? -- Complaints : we love them -- E-difficult@yourplace -- Social networking -- If things don't change they'll stay the same -- Dealing with conflict: 10 steps to cooling it -- And, finally, finally-- -- References -- Further reading.".
- 2012045520 title "Dealing with difficult people / Roy Lilley.".
- 2012045520 type "text".