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- 2012046840 contributor B12480664.
- 2012046840 date "2013".
- 2012046840 description "Includes bibliographical references (pages 351-394) and index.".
- 2012046840 extent "xxii, 405 pages ;".
- 2012046840 identifier "9781466636316 (hardcover)".
- 2012046840 issued "2013".
- 2012046840 language "eng".
- 2012046840 subject "658.8/12 23".
- 2012046840 subject "Customer relations Management Computer programs.".
- 2012046840 subject "Customer relations Management Data processing.".
- 2012046840 subject "HF5415.5 .M158 2013".
- 2012046840 title "Managing customer trust, satisfaction, and loyalty through information communication technologies / Riyad Eid, editor.".
- 2012046840 type "text".