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- 2012464818 abstract "This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.".
- 2012464818 contributor B12629043.
- 2012464818 contributor B12629044.
- 2012464818 created "2009.".
- 2012464818 date "2009".
- 2012464818 date "2009.".
- 2012464818 dateCopyrighted "2009.".
- 2012464818 description "Includes bibliographical references (p. [137]-172) and index.".
- 2012464818 description "This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.".
- 2012464818 description "Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?".
- 2012464818 extent "vii, 192 p. ;".
- 2012464818 identifier "1856046729 (pbk.)".
- 2012464818 identifier "9781856046725 (pbk.)".
- 2012464818 issued "2009".
- 2012464818 issued "2009.".
- 2012464818 language "eng".
- 2012464818 publisher "London : Facet Pub.,".
- 2012464818 subject "025.52 22".
- 2012464818 subject "Information services User education.".
- 2012464818 subject "Libraries User satisfaction.".
- 2012464818 subject "Library administration.".
- 2012464818 subject "Public services (Libraries)".
- 2012464818 subject "Z711 .P285 2009".
- 2012464818 tableOfContents "Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect?".
- 2012464818 title "How to give your users the LIS services they want / Sheila Pantry and Peter Griffiths.".
- 2012464818 type "text".