Matches in Library of Congress for { <http://lccn.loc.gov/2012464869> ?p ?o. }
Showing items 1 to 30 of
30
with 100 items per page.
- 2012464869 abstract "Virtual reference is a vital component in twenty-first century reference service, and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena.".
- 2012464869 contributor B12629102.
- 2012464869 contributor B12629103.
- 2012464869 created "2009.".
- 2012464869 date "2009".
- 2012464869 date "2009.".
- 2012464869 dateCopyrighted "2009.".
- 2012464869 description "Includes bibliographical references (p. 201-206) and index.".
- 2012464869 description "Introduction -- Virtual reference: and overview and brief history -- IM basics -- Basic IM references - set-up and use -- Conducting the IM reference interview -- Managing patron expectations and staff attitudes -- Evaluating/updating service -- Taking your service to the next level: widgets, enterprise IM and collaborative IM -- Issues with IM reference -- Promoting your IM reference service.".
- 2012464869 description "Virtual reference is a vital component in twenty-first century reference service, and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena.".
- 2012464869 extent "xviii, 213 p. :".
- 2012464869 identifier "1843343576 (pbk.)".
- 2012464869 identifier "1843343584 (hbk.)".
- 2012464869 identifier "9781843343578 (pbk.)".
- 2012464869 identifier "9781843343585 (hbk.)".
- 2012464869 isPartOf "Chandos information professional series".
- 2012464869 isPartOf "Chandos information professional series.".
- 2012464869 issued "2009".
- 2012464869 issued "2009.".
- 2012464869 language "eng".
- 2012464869 publisher "Oxford : Chandos Pub.,".
- 2012464869 subject "025.520285469 22".
- 2012464869 subject "Electronic reference services (Libraries)".
- 2012464869 subject "Instant messaging.".
- 2012464869 subject "Libraries and the Internet.".
- 2012464869 subject "Social media.".
- 2012464869 subject "Z711.45 .B75 2009".
- 2012464869 tableOfContents "Introduction -- Virtual reference: and overview and brief history -- IM basics -- Basic IM references - set-up and use -- Conducting the IM reference interview -- Managing patron expectations and staff attitudes -- Evaluating/updating service -- Taking your service to the next level: widgets, enterprise IM and collaborative IM -- Issues with IM reference -- Promoting your IM reference service.".
- 2012464869 title "Instant messaging reference : a practical guide / Rachel Bridgewater and Meryl B. Cole.".
- 2012464869 type "text".