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- 2012471191 abstract "Annotation As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governmentsDetails usability and user experience approaches specific to government websites, intranets, complex systems, and applicationsProvides practical material that allows you to take the information and immediately use it to make a difference in your projects.".
- 2012471191 contributor B12634813.
- 2012471191 created "c2012.".
- 2012471191 date "2012".
- 2012471191 date "c2012.".
- 2012471191 dateCopyrighted "c2012.".
- 2012471191 description "Annotation As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governmentsDetails usability and user experience approaches specific to government websites, intranets, complex systems, and applicationsProvides practical material that allows you to take the information and immediately use it to make a difference in your projects.".
- 2012471191 description "Includes bibliographical references and index.".
- 2012471191 extent "xxxvii, 407 p. :".
- 2012471191 identifier "0123910633 (pbk.)".
- 2012471191 identifier "9780123910639 (pbk.)".
- 2012471191 issued "2012".
- 2012471191 issued "c2012.".
- 2012471191 language "eng".
- 2012471191 publisher "Amsterdam Boston : Elsevier/Morgan Kaufmann,".
- 2012471191 subject "004.2/1 23".
- 2012471191 subject "Electronic government information.".
- 2012471191 subject "Government Web sites.".
- 2012471191 subject "Human-computer interaction.".
- 2012471191 subject "QA76.9.H85 U675 2012".
- 2012471191 subject "User-centered system design.".
- 2012471191 subject "Web site development.".
- 2012471191 title "Usability in government systems : user experience design for citizens and public servants / [edited by] Elizabeth Buie and Dianne Murray.".
- 2012471191 type "text".