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- 2012500665 contributor B12656182.
- 2012500665 contributor B12656183.
- 2012500665 date "2012".
- 2012500665 description "Includes bibliographical references.".
- 2012500665 extent "58 pages ;".
- 2012500665 identifier "972861277X".
- 2012500665 identifier "9789728612771".
- 2012500665 issued "2012".
- 2012500665 language "por".
- 2012500665 subject "Consumer satisfaction.".
- 2012500665 subject "Customer relations.".
- 2012500665 subject "Customer services Quality control.".
- 2012500665 subject "Customer services.".
- 2012500665 subject "HF5415.5 .B377 2012".
- 2012500665 title "Qualidade de serviço : uma introdução aos conceitos gerais / Maria da Graça Batista, Miguel Pina e Cunha.".
- 2012500665 type "text".