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- 2013011213 contributor B12718115.
- 2013011213 date "2013".
- 2013011213 description "Includes bibliographical references and index.".
- 2013011213 extent "pages cm".
- 2013011213 identifier "9781620360040 (cloth : alk. paper)".
- 2013011213 identifier "9781620360057 (pbk. : alk. paper)".
- 2013011213 issued "2013".
- 2013011213 language "eng".
- 2013011213 spatial "United States".
- 2013011213 spatial "United States.".
- 2013011213 subject "378.1/010973 23".
- 2013011213 subject "Customer services.".
- 2013011213 subject "Education, Higher United States Administration.".
- 2013011213 subject "LB2341 .M292 2013".
- 2013011213 subject "Universities and colleges Administration United States.".
- 2013011213 title "Creating a service culture in higher education administration / Mario Martinez, Dr. Brandy Smith, and Katie Humphreys.".
- 2013011213 type "text".