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- 2013015266 contributor B12722075.
- 2013015266 date "2013".
- 2013015266 extent "pages cm".
- 2013015266 identifier "9780544114326".
- 2013015266 issued "2013".
- 2013015266 language "eng".
- 2013015266 subject "658.4/5 23".
- 2013015266 subject "Customer relations.".
- 2013015266 subject "HD31 .M38234 2013".
- 2013015266 subject "Interpersonal communication.".
- 2013015266 subject "Leadership Social aspects.".
- 2013015266 subject "Management Social aspects.".
- 2013015266 title "Talk is (not) cheap / Jim McCann.".
- 2013015266 type "text".