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- 2013017137 contributor B12723915.
- 2013017137 contributor B12723916.
- 2013017137 date "2014".
- 2013017137 description "Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.".
- 2013017137 description "Includes bibliographical references and index.".
- 2013017137 extent "pages cm".
- 2013017137 identifier "9780838911952 (alk. paper)".
- 2013017137 issued "2014".
- 2013017137 language "eng".
- 2013017137 subject "027.0029 23".
- 2013017137 subject "Libraries Evaluation Problems, exercises, etc.".
- 2013017137 subject "Libraries Evaluation.".
- 2013017137 subject "Library administration Decision making.".
- 2013017137 subject "Library statistics.".
- 2013017137 subject "Public services (Libraries) Evaluation.".
- 2013017137 subject "Z678.85 .H473 2014".
- 2013017137 tableOfContents "Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.".
- 2013017137 title "Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.".
- 2013017137 type "text".