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- 2013019076 contributor B12725820.
- 2013019076 date "2013".
- 2013019076 description "Machine generated contents note: -- Introduction: Why Errors Matter -- PART I -- Case 1: New England Air (NE) 248 -- Too Scared to Ask -- Case 2: Japan Airlines (JAL) 8054 -- Hope Replaces Action -- Case 3: Birgenair 301 -- Authority and Mental Framing -- Case 4: KLM 4805 -- The Pressure of the Captain's Mood -- Case 5: United Airlines 173 -- Silent Power -- Case 6: Avianca 052 -- Encouragement is not Empowerment -- PART II -- Crew Resource Management -- Transforming the Captain's Position - but Preserving the Hierarchical Structure -- Surprising Side Effects Led to a Breakthrough -- PART III -- Case 7: United Airlines 811 -- Copilot Takes Charge -- Case 8: United Airlines 232 -- Flexible Team Enhancement -- Case 9: Successful Error Detection and Correction -- Copilot Overrules Captain -- Case 10: Czar 52 -- Limits of CRM.".
- 2013019076 extent "pages cm".
- 2013019076 identifier "9781137276179 (hardback)".
- 2013019076 identifier lgcover.9781137276179.jpg.
- 2013019076 issued "2013".
- 2013019076 language "eng".
- 2013019076 subject "658.4/056 23".
- 2013019076 subject "Airlines Management Case studies.".
- 2013019076 subject "BUSINESS & ECONOMICS / Business Communication / General. bisacsh".
- 2013019076 subject "BUSINESS & ECONOMICS / Decision-Making & Problem Solving. bisacsh".
- 2013019076 subject "BUSINESS & ECONOMICS / Industries / Transportation. bisacsh".
- 2013019076 subject "BUSINESS & ECONOMICS / Management. bisacsh".
- 2013019076 subject "Crisis management.".
- 2013019076 subject "Errors.".
- 2013019076 subject "HE9780 .H32 2013".
- 2013019076 tableOfContents "Machine generated contents note: -- Introduction: Why Errors Matter -- PART I -- Case 1: New England Air (NE) 248 -- Too Scared to Ask -- Case 2: Japan Airlines (JAL) 8054 -- Hope Replaces Action -- Case 3: Birgenair 301 -- Authority and Mental Framing -- Case 4: KLM 4805 -- The Pressure of the Captain's Mood -- Case 5: United Airlines 173 -- Silent Power -- Case 6: Avianca 052 -- Encouragement is not Empowerment -- PART II -- Crew Resource Management -- Transforming the Captain's Position - but Preserving the Hierarchical Structure -- Surprising Side Effects Led to a Breakthrough -- PART III -- Case 7: United Airlines 811 -- Copilot Takes Charge -- Case 8: United Airlines 232 -- Flexible Team Enhancement -- Case 9: Successful Error Detection and Correction -- Copilot Overrules Captain -- Case 10: Czar 52 -- Limits of CRM.".
- 2013019076 title "Confronting mistakes : lessons from the aviation industry when dealing with error / Jan Hagen.".
- 2013019076 type "text".
