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- 84620841 contributor B4842514.
- 84620841 contributor B4842515.
- 84620841 contributor B4842516.
- 84620841 created "c1977.".
- 84620841 date "1977".
- 84620841 date "c1977.".
- 84620841 dateCopyrighted "c1977.".
- 84620841 description "Bibliography: p. 176-183.".
- 84620841 extent "vi, 187 p. :".
- 84620841 issued "1977".
- 84620841 issued "c1977.".
- 84620841 language "eng".
- 84620841 publisher "Bloomington, Ind. : Dept. of Marketing, School of Business, Indiana University,".
- 84620841 subject "658.8/343 19".
- 84620841 subject "Consumer complaints Congresses.".
- 84620841 subject "Consumer satisfaction Congresses.".
- 84620841 subject "HF5415.3 .C735 1977".
- 84620841 title "Consumer satisfaction, dissatisfaction, and complaining behavior : papers from a marketing research symposium, School of Business, Indiana University, Bloomington, April 20-22, 1977 / Ralph L. Day, editor.".
- 84620841 type "text".