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- 86010682 contributor B5145424.
- 86010682 contributor B5145425.
- 86010682 created "c1986.".
- 86010682 date "1986".
- 86010682 date "c1986.".
- 86010682 dateCopyrighted "c1986.".
- 86010682 description "Bibliography: p. 300-306.".
- 86010682 extent "xv, 310 p. :".
- 86010682 identifier "087664941X :".
- 86010682 issued "1986".
- 86010682 issued "c1986.".
- 86010682 language "eng".
- 86010682 publisher "Research Triangle Park, N.C., U.S.A. : ISA Press,".
- 86010682 subject "658.8/12 19".
- 86010682 subject "Customer services Management.".
- 86010682 subject "HF5415.5 .B55 1986".
- 86010682 title "Service management : principles and practices / William H. Bleuel and Joseph D. Patton, Jr.".
- 86010682 type "text".