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- 87012558 contributor B5392108.
- 87012558 created "c1987.".
- 87012558 date "1987".
- 87012558 date "c1987.".
- 87012558 dateCopyrighted "c1987.".
- 87012558 description "Bibliography: p. 94-96.".
- 87012558 extent "96 p. ;".
- 87012558 identifier "0814435130 (pbk.) :".
- 87012558 isPartOf "AMA briefings & surveys".
- 87012558 issued "1987".
- 87012558 issued "c1987.".
- 87012558 language "eng".
- 87012558 publisher "New York, N.Y. : AMA Membership Publications Division, American Management Association,".
- 87012558 subject "658.8/12 19".
- 87012558 subject "Customer relations.".
- 87012558 subject "HF5415.5 .C57 1987".
- 87012558 title "Close to the customer : an American Management Association research report on consumer affairs / foreword by John Guaspari.".
- 87012558 type "text".