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- 89018069 contributor B5861090.
- 89018069 contributor B5861091.
- 89018069 created "c1989.".
- 89018069 date "1989".
- 89018069 date "c1989.".
- 89018069 dateCopyrighted "c1989.".
- 89018069 description "Includes bibliographical references.".
- 89018069 extent "vi, 188 p. :".
- 89018069 identifier "0877572003".
- 89018069 isPartOf "Proceedings series (American Marketing Association)".
- 89018069 isPartOf "Proceedings series".
- 89018069 issued "1989".
- 89018069 issued "c1989.".
- 89018069 language "eng".
- 89018069 publisher "Chicago, Ill. : American Marketing Association,".
- 89018069 spatial "United States".
- 89018069 subject "658.8 20".
- 89018069 subject "Customer services Congresses.".
- 89018069 subject "HF5415.1 .S47 1989".
- 89018069 subject "Marketing United States Congresses.".
- 89018069 subject "Service industries United States Congresses.".
- 89018069 title "Service excellence : marketing's impact on performance.".
- 89018069 type "text".