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- 90004178%2F%2Fr95 contributor B6091247.
- 90004178%2F%2Fr95 created "c1990.".
- 90004178%2F%2Fr95 date "1990".
- 90004178%2F%2Fr95 date "c1990.".
- 90004178%2F%2Fr95 dateCopyrighted "c1990.".
- 90004178%2F%2Fr95 description "Includes bibliographical references (p. 253-260) and index.".
- 90004178%2F%2Fr95 extent "x, 269 p. :".
- 90004178%2F%2Fr95 identifier "0887304206 :".
- 90004178%2F%2Fr95 issued "1990".
- 90004178%2F%2Fr95 issued "c1990.".
- 90004178%2F%2Fr95 language "eng".
- 90004178%2F%2Fr95 publisher "New York : Harper Business,".
- 90004178%2F%2Fr95 subject "658.8 20".
- 90004178%2F%2Fr95 subject "Customer services.".
- 90004178%2F%2Fr95 subject "HF5415 .S6932 1990".
- 90004178%2F%2Fr95 subject "Marketing.".
- 90004178%2F%2Fr95 title "Marketing to win : strategies for building competitive advantage in service industries / Frank K. Sonnenberg.".
- 90004178%2F%2Fr95 type "text".