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- 90043731 contributor B6131218.
- 90043731 created "c1991.".
- 90043731 date "1991".
- 90043731 date "c1991.".
- 90043731 dateCopyrighted "c1991.".
- 90043731 description "Includes bibliographical references (p. [177]-179) and index.".
- 90043731 extent "xv, 185 p. :".
- 90043731 identifier "0471928852 :".
- 90043731 identifier 90043731-d.html.
- 90043731 identifier 90043731-t.html.
- 90043731 issued "1991".
- 90043731 issued "c1991.".
- 90043731 language "eng".
- 90043731 publisher "Chichester ; New York : Wiley,".
- 90043731 subject "658 20".
- 90043731 subject "HD9980.5 .N67 1991".
- 90043731 subject "Service industries Management.".
- 90043731 title "Service management : strategy and leadership in service business / Richard Normann.".
- 90043731 type "text".