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- 91019596 contributor B6371345.
- 91019596 contributor B6371346.
- 91019596 created "c1991.".
- 91019596 date "1991".
- 91019596 date "c1991.".
- 91019596 dateCopyrighted "c1991.".
- 91019596 extent "1 v. (various pagings) ;".
- 91019596 isPartOf "AMA research reports".
- 91019596 issued "1991".
- 91019596 issued "c1991.".
- 91019596 language "eng".
- 91019596 publisher "New York, N.Y. : The Association,".
- 91019596 spatial "Europe.".
- 91019596 spatial "Japan.".
- 91019596 spatial "United States.".
- 91019596 subject "658.8/12 20".
- 91019596 subject "Customer services Public opinion Cross-cultural studies.".
- 91019596 subject "Executives Attitudes Cross-cultural studies.".
- 91019596 subject "HF5415.5 .S47 1991".
- 91019596 subject "Public opinion Europe.".
- 91019596 subject "Public opinion Japan.".
- 91019596 subject "Public opinion United States.".
- 91019596 title "Service : the new competitive edge : an American Management Association research report / analysis and commentary by John Humble.".
- 91019596 type "text".