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- 91028347 contributor B6381765.
- 91028347 created "c1992.".
- 91028347 date "1992".
- 91028347 date "c1992.".
- 91028347 dateCopyrighted "c1992.".
- 91028347 description "Includes bibliographical references (p. 157-159) and index.".
- 91028347 extent "xiii, 165 p. :".
- 91028347 identifier "0873891317 (recycled paper)".
- 91028347 issued "1992".
- 91028347 issued "c1992.".
- 91028347 language "eng".
- 91028347 publisher "Milwaukee, Wis. : ASQC Quality Press,".
- 91028347 subject "658.8/12 20".
- 91028347 subject "Consumer satisfaction.".
- 91028347 subject "HF5415.5 .H385 1991".
- 91028347 subject "Questionnaires.".
- 91028347 title "Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes.".
- 91028347 type "text".