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- 91053048 contributor B6406076.
- 91053048 contributor B6406077.
- 91053048 created "c1991.".
- 91053048 date "1991".
- 91053048 date "c1991.".
- 91053048 dateCopyrighted "c1991.".
- 91053048 description "Includes bibliographical references (p. 133-134).".
- 91053048 extent "vii, 136 p. :".
- 91053048 identifier "0814477771 :".
- 91053048 issued "1991".
- 91053048 issued "c1991.".
- 91053048 language "eng".
- 91053048 publisher "New York, N.Y. : Amacom,".
- 91053048 subject "658.8/12 20".
- 91053048 subject "Customer services.".
- 91053048 subject "HF5415.5 .A53 1991".
- 91053048 title "Delivering knock your socks off service / Kristin Anderson, Ron Zemke.".
- 91053048 type "text".