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- 92012344 contributor B6625747.
- 92012344 contributor B6625748.
- 92012344 created "c1992.".
- 92012344 date "1992".
- 92012344 date "c1992.".
- 92012344 dateCopyrighted "c1992.".
- 92012344 description "Includes bibliographical references (p. 273-277) and index.".
- 92012344 description "The background to Baldrige -- The Baldrige era -- Navigating Baldrige -- The Baldrige assessment process -- The Baldrige scoring and evaluation process -- The Baldrige structure -- The first pillar : leadership -- The second pillar : information and analysis -- The third pillar : strategic quality planning -- The fourth pillar : human resource development and management -- The fifth pillar : management of process quality -- The sixth pillar : quality and operational results -- The seventh pillar : customer focus and satisfaction -- The future of Baldrige -- Executive exercises -- Baldrige resources -- Community, state, industry-specific, and national quality awards.".
- 92012344 extent "xxii, 281 p. :".
- 92012344 identifier "0070269122 :".
- 92012344 issued "1992".
- 92012344 issued "c1992.".
- 92012344 language "eng".
- 92012344 publisher "New York : McGraw-Hill,".
- 92012344 spatial "United States.".
- 92012344 subject "658.4/013/07973 21".
- 92012344 subject "HD62.15 .H37 1992".
- 92012344 subject "Malcolm Baldrige National Quality Award.".
- 92012344 subject "Total quality management United States.".
- 92012344 tableOfContents "The background to Baldrige -- The Baldrige era -- Navigating Baldrige -- The Baldrige assessment process -- The Baldrige scoring and evaluation process -- The Baldrige structure -- The first pillar : leadership -- The second pillar : information and analysis -- The third pillar : strategic quality planning -- The fourth pillar : human resource development and management -- The fifth pillar : management of process quality -- The sixth pillar : quality and operational results -- The seventh pillar : customer focus and satisfaction -- The future of Baldrige -- Executive exercises -- Baldrige resources -- Community, state, industry-specific, and national quality awards.".
- 92012344 title "The Baldrige : what it is, how it's won, how to use it to improve quality in your company / Christopher W.L. Hart, Christopher E. Bogan.".
- 92012344 type "text".