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- 92040872 contributor B6658794.
- 92040872 created "c1993.".
- 92040872 date "1993".
- 92040872 date "c1993.".
- 92040872 dateCopyrighted "c1993.".
- 92040872 description "Includes bibliographical references (p. 227-239) and index.".
- 92040872 extent "xii, 244 p. :".
- 92040872 identifier "047154017X (acid-free paper) :".
- 92040872 identifier 92040872.html.
- 92040872 identifier 92040872.html.
- 92040872 issued "1993".
- 92040872 issued "c1993.".
- 92040872 language "eng".
- 92040872 publisher "New York : Wiley,".
- 92040872 spatial "Canada".
- 92040872 spatial "United States".
- 92040872 subject "658.8 20".
- 92040872 subject "Consumer satisfaction Canada Case studies.".
- 92040872 subject "Consumer satisfaction United States Case studies.".
- 92040872 subject "Consumer satisfaction.".
- 92040872 subject "Customer services.".
- 92040872 subject "HF5415.5 .F87 1993".
- 92040872 title "Marketing for keeps : building your business by retaining your customers / Carla B. Furlong.".
- 92040872 type "text".