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- 93018878 contributor B6911925.
- 93018878 created "1993.".
- 93018878 date "1993".
- 93018878 date "1993.".
- 93018878 dateCopyrighted "1993.".
- 93018878 description "Includes bibliographical references (p. [123]-124) and index.".
- 93018878 extent "126 p. :".
- 93018878 identifier "0412542404 (acid-free paper)".
- 93018878 issued "1993".
- 93018878 issued "1993.".
- 93018878 language "eng".
- 93018878 publisher "London ; New York : Chapman & Hall,".
- 93018878 subject "658.5/62 20".
- 93018878 subject "HF5415.53 .H55 1993".
- 93018878 subject "Service industries Cost control.".
- 93018878 subject "Service industries Quality control.".
- 93018878 subject "Service-level agreements.".
- 93018878 subject "Total quality management.".
- 93018878 title "Service level agreements : measuring cost and quality in service relationships / Andrew Hiles.".
- 93018878 type "text".