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- 93035762 contributor B6930888.
- 93035762 contributor B6930889.
- 93035762 created "c1994.".
- 93035762 date "1994".
- 93035762 date "c1994.".
- 93035762 dateCopyrighted "c1994.".
- 93035762 description "Includes bibliographical references and indexes.".
- 93035762 extent "xviii, 462 p. :".
- 93035762 identifier "0070212171 (alk. paper)".
- 93035762 isPartOf "McGraw-Hill series in management".
- 93035762 issued "1994".
- 93035762 issued "c1994.".
- 93035762 language "eng".
- 93035762 publisher "New York : McGraw-Hill,".
- 93035762 subject "658 20".
- 93035762 subject "HD9980.5 .F549 1994".
- 93035762 subject "Service industries Management.".
- 93035762 title "Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons.".
- 93035762 type "text".