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- 93043263 contributor B6939684.
- 93043263 created "c1994.".
- 93043263 date "1994".
- 93043263 date "c1994.".
- 93043263 dateCopyrighted "c1994.".
- 93043263 description "Includes bibliographical references (p. 187-189) and index.".
- 93043263 extent "vii, 198 p. :".
- 93043263 identifier "0814451098 :".
- 93043263 issued "1994".
- 93043263 issued "c1994.".
- 93043263 language "eng".
- 93043263 publisher "New York : AMACOM,".
- 93043263 subject "658.8/12 20".
- 93043263 subject "Consumer satisfaction.".
- 93043263 subject "HD31 .D37 1994".
- 93043263 subject "Industrial management.".
- 93043263 subject "Value.".
- 93043263 title "The value network : integrating the five critical processes that create customer satisfaction / Louis J. De Rose.".
- 93043263 type "text".