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- 93046452 contributor B6943153.
- 93046452 created "1993 [c1994]".
- 93046452 date "1993 [c1994]".
- 93046452 date "1993".
- 93046452 dateCopyrighted "1993 [c1994]".
- 93046452 description "Includes bibliographical references (p. 159-163) and index.".
- 93046452 extent "x, 166 p. :".
- 93046452 identifier "1555701612".
- 93046452 isPartOf "How-to-do-it manuals for libraries ; no. 39".
- 93046452 issued "1993 [c1994]".
- 93046452 issued "1993".
- 93046452 language "eng".
- 93046452 publisher "New York : Neal-Schuman Publishers,".
- 93046452 spatial "United States.".
- 93046452 subject "025.5 20".
- 93046452 subject "Customer relations.".
- 93046452 subject "Interpersonal communication United States.".
- 93046452 subject "Public services (Libraries) United States.".
- 93046452 subject "Z711 .S66 1993".
- 93046452 title "Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith.".
- 93046452 type "text".