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- 93048270 contributor B6945014.
- 93048270 created "c1994.".
- 93048270 date "1994".
- 93048270 date "c1994.".
- 93048270 dateCopyrighted "c1994.".
- 93048270 description "Includes bibliographical references (p. 205-207) and index.".
- 93048270 extent "xxi, 216 p. :".
- 93048270 identifier "0932633277".
- 93048270 issued "1994".
- 93048270 issued "c1994.".
- 93048270 language "eng".
- 93048270 publisher "New York, N.Y. : Dorset House,".
- 93048270 subject "004/.068/4 20".
- 93048270 subject "Consumer satisfaction.".
- 93048270 subject "QA76.758 .K37 1994".
- 93048270 subject "Software engineering Management.".
- 93048270 title "Managing expectations / Naomi Karten.".
- 93048270 type "text".