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- 93131328%2F%2Fr95 contributor B6995147.
- 93131328%2F%2Fr95 created "c1992.".
- 93131328%2F%2Fr95 date "1992".
- 93131328%2F%2Fr95 date "c1992.".
- 93131328%2F%2Fr95 dateCopyrighted "c1992.".
- 93131328%2F%2Fr95 description "Includes bibliographical references (p. 115-121) and index.".
- 93131328%2F%2Fr95 extent "viii, 128 p. :".
- 93131328%2F%2Fr95 identifier "0070164142 (pbk.)".
- 93131328%2F%2Fr95 issued "1992".
- 93131328%2F%2Fr95 issued "c1992.".
- 93131328%2F%2Fr95 language "eng".
- 93131328%2F%2Fr95 publisher "New York, N.Y. : McGraw-Hill,".
- 93131328%2F%2Fr95 subject "658 20".
- 93131328%2F%2Fr95 subject "Customer services Management.".
- 93131328%2F%2Fr95 subject "HD9980.5 .D46 1992".
- 93131328%2F%2Fr95 subject "Service industries Management.".
- 93131328%2F%2Fr95 title "The service trainer handbook : managing service businesses in the 1990's / D. Keith Denton.".
- 93131328%2F%2Fr95 type "text".