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- 93192952 contributor B7056233.
- 93192952 created "c1992.".
- 93192952 date "1992".
- 93192952 date "c1992.".
- 93192952 dateCopyrighted "c1992.".
- 93192952 description "Includes bibliographical references (p. 341-387).".
- 93192952 extent "xxi, 387 p. :".
- 93192952 identifier "3824401169".
- 93192952 issued "1992".
- 93192952 issued "c1992.".
- 93192952 language "ger".
- 93192952 publisher "Wiesbaden : DUV,".
- 93192952 spatial "Germany".
- 93192952 spatial "Germany.".
- 93192952 subject "Consumer satisfaction Germany.".
- 93192952 subject "HD9984.5 .H46 1992".
- 93192952 subject "Service industries Germany Management.".
- 93192952 subject "Service industries Germany Quality control.".
- 93192952 title "Dienstleistungsqualität aus Kundensicht : vom merkmals- zum ereignisorientierten Ansatz / Bert Hentschel.".
- 93192952 type "text".