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- 93223629 contributor B7087674.
- 93223629 contributor B7087675.
- 93223629 created "c1993.".
- 93223629 date "1993".
- 93223629 date "c1993.".
- 93223629 dateCopyrighted "c1993.".
- 93223629 description "Includes bibliographical references (p. 113-116).".
- 93223629 extent "iv, 116 p. :".
- 93223629 identifier "0946655758".
- 93223629 isPartOf "TQM practitioner series".
- 93223629 issued "1993".
- 93223629 issued "c1993.".
- 93223629 language "eng".
- 93223629 publisher "Letchworth, Hertfordshire, England : Technical Communications (Publ.),".
- 93223629 subject "658.5/62".
- 93223629 subject "Customer services Quality control Management.".
- 93223629 subject "HF5415.5 .O9 1993".
- 93223629 subject "Management, administration, and business studies sigle".
- 93223629 subject "Total quality management.".
- 93223629 title "Measuring service quality : practical guidelines / John Øvretveit.".
- 93223629 type "text".