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- 94012182 contributor B7171477.
- 94012182 created "c1994.".
- 94012182 date "1994".
- 94012182 date "c1994.".
- 94012182 dateCopyrighted "c1994.".
- 94012182 description "Includes bibliographical references (p. 257-288) and index.".
- 94012182 extent "xi, 306 p. ;".
- 94012182 identifier "0471310964 (acid-free paper) :".
- 94012182 identifier 94012182-b.html.
- 94012182 identifier 94012182-d.html.
- 94012182 identifier 94012182.html.
- 94012182 isPartOf "New directions in business".
- 94012182 issued "1994".
- 94012182 issued "c1994.".
- 94012182 language "eng".
- 94012182 publisher "New York : J. Wiley,".
- 94012182 spatial "United States".
- 94012182 spatial "United States.".
- 94012182 subject "658.4 20".
- 94012182 subject "Customer services United States Management.".
- 94012182 subject "HD70.U5 B34 1994".
- 94012182 subject "Management United States.".
- 94012182 subject "Quality of products United States Management.".
- 94012182 title "Touchstones : ten new ideas revolutionizing business / William A. Band.".
- 94012182 type "text".