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- 94018563 contributor B7178970.
- 94018563 created "c1995.".
- 94018563 date "1995".
- 94018563 date "c1995.".
- 94018563 dateCopyrighted "c1995.".
- 94018563 description "Includes bibliographical references and index.".
- 94018563 extent "xviii, 229 p. :".
- 94018563 identifier "0786301287".
- 94018563 identifier 94018563-b.html.
- 94018563 issued "1995".
- 94018563 issued "c1995.".
- 94018563 language "eng".
- 94018563 publisher "Burr Ridge, Ill. : Irwin Professional Pub.,".
- 94018563 subject "658.8/12 20".
- 94018563 subject "Consumer satisfaction Case studies.".
- 94018563 subject "Customer services Case studies.".
- 94018563 subject "HF5415.5 .B37 1995".
- 94018563 title "World-class customer satisfaction / Jonathan D. Barsky.".
- 94018563 type "text".