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- 94036237 contributor B7199747.
- 94036237 created "1995.".
- 94036237 date "1995".
- 94036237 date "1995.".
- 94036237 dateCopyrighted "1995.".
- 94036237 description "Includes bibliographical references (p. 189-190) and index.".
- 94036237 extent "xiv, 197 p. :".
- 94036237 identifier "0834206749".
- 94036237 issued "1995".
- 94036237 issued "1995.".
- 94036237 language "eng".
- 94036237 publisher "Gaithersburg, Md. : Aspen,".
- 94036237 subject "659.2/936211 20".
- 94036237 subject "Health facilities Complaints against.".
- 94036237 subject "Managed Care Programs organization & administration.".
- 94036237 subject "Managed care plans (Medical care) Administration.".
- 94036237 subject "Medical personnel and patient.".
- 94036237 subject "Patient Satisfaction.".
- 94036237 subject "Patient satisfaction.".
- 94036237 subject "Professional-Patient Relations.".
- 94036237 subject "RA965.6 .O83 1995".
- 94036237 subject "W 85 O813r 1995".
- 94036237 title "Resolving patient complaints : a step-by-step guide to effective service recovery / Liz Osborne.".
- 94036237 type "text".