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- 95012449 contributor B7457559.
- 95012449 created "c1995.".
- 95012449 date "1995".
- 95012449 date "c1995.".
- 95012449 dateCopyrighted "c1995.".
- 95012449 description "Includes bibliographical references (p. 51).".
- 95012449 extent "ix, 53 p. :".
- 95012449 identifier "1563270935 (pbk.)".
- 95012449 identifier "156327146X (hbk.) :".
- 95012449 isPartOf "Management master series. Set 3, Customer focus".
- 95012449 issued "1995".
- 95012449 issued "c1995.".
- 95012449 language "eng".
- 95012449 publisher "Portland, Or. : Productivity Press,".
- 95012449 subject "658.8/12 20".
- 95012449 subject "Consumer satisfaction.".
- 95012449 subject "Customer relations.".
- 95012449 subject "Customer services.".
- 95012449 subject "HF5415.5 .S44 1995".
- 95012449 title "Creating customers for life / Eberhard E. Scheuing.".
- 95012449 type "text".