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- 95039972 contributor B7486270.
- 95039972 contributor B7486271.
- 95039972 created "c1996.".
- 95039972 date "1996".
- 95039972 date "c1996.".
- 95039972 dateCopyrighted "c1996.".
- 95039972 description "Includes bibliographical references (p. 311-314) and index.".
- 95039972 extent "xii, 323 p. :".
- 95039972 identifier "0875844480".
- 95039972 identifier 95039972.html.
- 95039972 issued "1996".
- 95039972 issued "c1996.".
- 95039972 language "eng".
- 95039972 publisher "Boston, Mass. : Harvard Business School Press,".
- 95039972 subject "658.4 20".
- 95039972 subject "Consumer satisfaction.".
- 95039972 subject "Customer relations.".
- 95039972 subject "HF5415.5 .R438 1996".
- 95039972 subject "Job satisfaction.".
- 95039972 subject "Labor productivity.".
- 95039972 subject "Loyalty.".
- 95039972 title "The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.".
- 95039972 type "text".