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- 95052763 contributor B7500909.
- 95052763 contributor B7500910.
- 95052763 created "c1996.".
- 95052763 date "1996".
- 95052763 date "c1996.".
- 95052763 dateCopyrighted "c1996.".
- 95052763 description "Includes bibliographical references (p. 199-210) and index.".
- 95052763 extent "x, 222 p. :".
- 95052763 identifier "1881052818 (alk. paper)".
- 95052763 identifier 95052763-d.html.
- 95052763 issued "1996".
- 95052763 issued "c1996.".
- 95052763 language "eng".
- 95052763 publisher "San Francisco : Berrett-Koehler Publishers,".
- 95052763 subject "658.8/12 20".
- 95052763 subject "Consumer complaints.".
- 95052763 subject "Customer services.".
- 95052763 subject "HF5415.5 .B367 1996".
- 95052763 title "A complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow and Claus Møller.".
- 95052763 type "text".