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- 96001526 contributor B7737425.
- 96001526 created "1996.".
- 96001526 date "1996".
- 96001526 date "1996.".
- 96001526 dateCopyrighted "1996.".
- 96001526 extent "xiv, 322 p. ;".
- 96001526 identifier "0898158117 (pbk.)".
- 96001526 issued "1996".
- 96001526 issued "1996.".
- 96001526 language "eng".
- 96001526 publisher "Berkeley, Calif. : Ten Speed Press,".
- 96001526 subject "381.3 20".
- 96001526 subject "Complaint letters.".
- 96001526 subject "Consumer complaints.".
- 96001526 subject "Consumer satisfaction.".
- 96001526 subject "Customer services Management.".
- 96001526 subject "HF5415.52 .B43 1996".
- 96001526 title "Send this jerk the bedbug letter : how companies, politicians, and the mass media deal with complaints, and how to be a more effective complainer / John Bear.".
- 96001526 type "text".