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- 96004344 contributor B7740724.
- 96004344 created "1996.".
- 96004344 date "1996".
- 96004344 date "1996.".
- 96004344 dateCopyrighted "1996.".
- 96004344 description "Includes bibliographical references (p. 411-414) and index.".
- 96004344 extent "xxvii, 424 p. :".
- 96004344 identifier "0201633833".
- 96004344 isPartOf "Engineering process improvement series".
- 96004344 issued "1996".
- 96004344 issued "1996.".
- 96004344 language "eng".
- 96004344 publisher "Reading, Mass. : Addison-Wesley Pub. Co.,".
- 96004344 subject "658.8/12 20".
- 96004344 subject "Customer services Management.".
- 96004344 subject "HF5415.5 .R35 1996".
- 96004344 subject "Production planning.".
- 96004344 subject "Service industries Quality control.".
- 96004344 subject "Total quality management.".
- 96004344 title "Design and management of service processes / Rohit Ramaswamy.".
- 96004344 type "text".