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- 96006473 contributor B7743200.
- 96006473 created "1996.".
- 96006473 date "1996".
- 96006473 date "1996.".
- 96006473 dateCopyrighted "1996.".
- 96006473 description "Includes bibliographical references ([209]-229) and index.".
- 96006473 extent "xiv, 244 p. :".
- 96006473 identifier "0471958239".
- 96006473 identifier 96006473.html.
- 96006473 identifier 96006473.html.
- 96006473 identifier 96006473.html.
- 96006473 issued "1996".
- 96006473 issued "1996.".
- 96006473 language "eng".
- 96006473 publisher "New York : Wiley,".
- 96006473 subject "658.8/12 20".
- 96006473 subject "Consumer satisfaction.".
- 96006473 subject "Customer relations.".
- 96006473 subject "Customer services.".
- 96006473 subject "HF5415.5 .V358 1996".
- 96006473 type "text".