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- 96011271 contributor B7748682.
- 96011271 created "c1996.".
- 96011271 date "1996".
- 96011271 date "c1996.".
- 96011271 dateCopyrighted "c1996.".
- 96011271 description "Includes bibliographical references and index.".
- 96011271 extent "xvi, 254 p. :".
- 96011271 identifier "0077091396 (pbk. : alk. paper)".
- 96011271 issued "1996".
- 96011271 issued "c1996.".
- 96011271 language "eng".
- 96011271 publisher "London ; New York : McGraw-Hill Companies,".
- 96011271 subject "658.8/12 20".
- 96011271 subject "Consumer satisfaction.".
- 96011271 subject "Customer relations.".
- 96011271 subject "Customer services.".
- 96011271 subject "HF5415.5 .S74 1996".
- 96011271 title "Keep the right customers : the key steps to profitable customer retention / Mark Stewart.".
- 96011271 type "text".