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- 96012684 contributor B7750285.
- 96012684 created "c1996.".
- 96012684 date "1996".
- 96012684 date "c1996.".
- 96012684 dateCopyrighted "c1996.".
- 96012684 extent "vii, 149 p. :".
- 96012684 identifier "0809231905".
- 96012684 issued "1996".
- 96012684 issued "c1996.".
- 96012684 language "eng".
- 96012684 publisher "Chicago : Contemporary Books,".
- 96012684 subject "658.8/12 20".
- 96012684 subject "Consumer satisfaction.".
- 96012684 subject "Customer services.".
- 96012684 subject "HF5415.5 .R44 1996".
- 96012684 title "Value-added customer service : the employee's guide for creating satisfied customers / Tom Reilly.".
- 96012684 type "text".