Matches in Library of Congress for { <http://lccn.loc.gov/96013020> ?p ?o. }
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- 96013020 contributor B7750691.
- 96013020 created "c1996.".
- 96013020 date "1996".
- 96013020 date "c1996.".
- 96013020 dateCopyrighted "c1996.".
- 96013020 description "Includes bibliographical references (p. 123) and index.".
- 96013020 extent "xv, 126 p. :".
- 96013020 identifier "0787903469 (hardcover)".
- 96013020 identifier 96013020.html.
- 96013020 identifier 96013020-b.html.
- 96013020 identifier 96013020.html.
- 96013020 isPartOf "The Warren Bennis executive briefing series".
- 96013020 issued "1996".
- 96013020 issued "c1996.".
- 96013020 language "eng".
- 96013020 publisher "San Francisco : Jossey-Bass,".
- 96013020 subject "658.5/62 20".
- 96013020 subject "Consumer satisfaction.".
- 96013020 subject "HD62.15 .S5 1996".
- 96013020 subject "Total quality management.".
- 96013020 title "Customer-inspired quality : looking backward through the telescope / James G. Shaw.".
- 96013020 type "text".