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- 96014494 contributor B7752428.
- 96014494 contributor B7752429.
- 96014494 created "c1996.".
- 96014494 date "1996".
- 96014494 date "c1996.".
- 96014494 dateCopyrighted "c1996.".
- 96014494 description "Includes bibliographical references and index.".
- 96014494 extent "xix, 252 p. :".
- 96014494 identifier "007070306X (h)".
- 96014494 issued "1996".
- 96014494 issued "c1996.".
- 96014494 language "eng".
- 96014494 publisher "New York : McGraw-Hill,".
- 96014494 subject "384/.068 20".
- 96014494 subject "HE7631 .A3 1996".
- 96014494 subject "Organizational effectiveness.".
- 96014494 subject "Telecommunication Customer services.".
- 96014494 subject "Telecommunication Deregulation.".
- 96014494 subject "Telecommunication Management.".
- 96014494 title "The lean communications provider : surviving the shakeout through service management exellence / Elizabeth K. Adams, Keith J. Willetts.".
- 96014494 type "text".