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- 96019579 contributor B7758268.
- 96019579 created "c1996.".
- 96019579 date "1996".
- 96019579 date "c1996.".
- 96019579 dateCopyrighted "c1996.".
- 96019579 description "Includes bibliographical references (p. 215-216) and index.".
- 96019579 extent "xii, 228 p. :".
- 96019579 identifier "0873893646 (alk. paper)".
- 96019579 issued "1996".
- 96019579 issued "c1996.".
- 96019579 language "eng".
- 96019579 publisher "Milwaukee, Wis. : ASQC Quality Press,".
- 96019579 subject "658.8/12 20".
- 96019579 subject "Consumer satisfaction Evaluation.".
- 96019579 subject "HF5415.335 .K47 1996".
- 96019579 title "Measuring and managing customer satisfaction : going for the gold / Sheila Kessler.".
- 96019579 type "text".