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- 96023266 contributor B7762675.
- 96023266 contributor B7762676.
- 96023266 created "1997.".
- 96023266 date "1997".
- 96023266 date "1997.".
- 96023266 dateCopyrighted "1997.".
- 96023266 description "Includes bibliographical references and index.".
- 96023266 extent "xiv, 209 p. :".
- 96023266 identifier "0631200878 (alk. paper)".
- 96023266 isPartOf "In charge".
- 96023266 issued "1997".
- 96023266 issued "1997.".
- 96023266 language "eng".
- 96023266 publisher "Oxford ; Cambridge, Mass. : Blackwell Publishers,".
- 96023266 subject "658.8/12 20".
- 96023266 subject "Consumer satisfaction.".
- 96023266 subject "HF5415.335 .C37 1997".
- 96023266 title "In charge of customer satisfaction / Roger Cartwright, George Green.".
- 96023266 type "text".