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- 96043394 contributor B7785666.
- 96043394 created "1997.".
- 96043394 date "1997".
- 96043394 date "1997.".
- 96043394 dateCopyrighted "1997.".
- 96043394 description "Includes bibliographical references (p. 125-129) and index.".
- 96043394 extent "xii, 136 p. :".
- 96043394 identifier "0838906893 (alk. paper)".
- 96043394 issued "1997".
- 96043394 issued "1997.".
- 96043394 language "eng".
- 96043394 publisher "Chicago : American Library Association,".
- 96043394 spatial "United States.".
- 96043394 subject "025.5 20".
- 96043394 subject "Public services (Libraries) United States.".
- 96043394 subject "Z711 .W434 1997".
- 96043394 title "Customer service excellence : a concise guide for librarians / Darlene E. Weingand.".
- 96043394 type "text".