Matches in Library of Congress for { <http://lccn.loc.gov/96044611> ?p ?o. }
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- 96044611 contributor B7787116.
- 96044611 contributor B7787117.
- 96044611 created "c1997.".
- 96044611 date "1997".
- 96044611 date "c1997.".
- 96044611 dateCopyrighted "c1997.".
- 96044611 description "Includes bibliographical references (p. 271-279) and index.".
- 96044611 extent "xvii, 301 p. :".
- 96044611 identifier "0684832569".
- 96044611 identifier 96044611.html.
- 96044611 identifier 96044611.html.
- 96044611 identifier 96044611-t.html.
- 96044611 identifier 96044611-s.html.
- 96044611 issued "1997".
- 96044611 issued "c1997.".
- 96044611 language "eng".
- 96044611 publisher "New York : Free Press,".
- 96044611 subject "658.8/12 21".
- 96044611 subject "Consumer satisfaction.".
- 96044611 subject "Customer services.".
- 96044611 subject "Employee loyalty.".
- 96044611 subject "HF5415.5 .H47 1997".
- 96044611 subject "Industrial productivity.".
- 96044611 title "The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger.".
- 96044611 type "text".