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- 96143273 contributor B7861439.
- 96143273 created "1995.".
- 96143273 date "1995".
- 96143273 date "1995.".
- 96143273 dateCopyrighted "1995.".
- 96143273 description "Includes bibliographical references and index.".
- 96143273 extent "xiii, 239 p. ;".
- 96143273 identifier "027361472X :".
- 96143273 issued "1995".
- 96143273 issued "1995.".
- 96143273 language "eng".
- 96143273 publisher "London : Pitman Pub.,".
- 96143273 subject "IN PROCESS".
- 96143273 title "The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work / Patricia Wellington.".
- 96143273 type "text".